Yes, all Otticanet glasses are 100% original. All the glasses are shipped in their original case, hard or soft case according to the glasses model, and, if due by the manufacturer, they are sent with cleaning cloth, box and possible accessories.

Yes, all our glasses have a guarantee that covers all production defects and not damages due to ordinary use of the item.
In order to value if the defect is under guarantee, please send some pictures that show the defect to big@otticanet.com.
Any spare parts that are not under guarantee can be sent with fee.

All the glasses are shipped in their original case, hard or soft case according to the glasses model, and, if due by the manufacturer, they are sent with cleaning cloth, box and possible accessories.

No, we usually send the glasses with the original case foreseen from the manufacturer. Cases can be hard, semi-hard or soft.

Yes, generally the glasses are available in stock. Considering that stock changes really quickly, please write an email with the model and colour you desire and we will let you know the availability.

Yes, it is possible to order spare parts. Spare parts as arms, lenses, nose pads and so on can be purchased. In order to know the prices and the availabilities, please contact our customer service.

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It is a lens that allow only one sight-imperation correction.
You can have monofocal lens for reading or distance.

They are lens that allow to see well either for reading or distance by using only one pair of glasses.

They are costy lens with complex geometries for which a perfect and personalised mounting is requested.
Therefore the best is to make the right needed measurements directly on the client while wearing the pair of glasses.
Thanks to our professionalism, we prefer you do not buy this kind of lens on the net but by your local optician.

Yes, it is. The aspherical lens has a special geometry that makes it thinner and therefore nicer. It also offers a better sight as it eliminates the sight distortions that you can have with a spherical lens, that is a traditional lens with a medium-high prescription.

The transitions lens react to the UV rays and to the sunshine.
If you are indoors such as at home, the lens do not react, while if you are outdoors the lens get gradually darker up to getting fully dark.

On the open-air with sunshine the lens take about 20 seconds to reach the maximum colour graduation.

Yes, there are.
Car windshield against UV rays treatments (especially for new brand cars) do not allow the lens to react and they do not reach the colour graduation desired.
Moreover, the lens colour graduation depends on the temperature. Higher the temperature less coloured the lens.

Yes, you can. Transitions lens are available in two different colours: brown and grey.

Yes, it does. For miope sight-imperaid people the brown colour is the best while for ipertropi sight-imperaid people the grey colour is recommended.

The polycarbonate is a very strong material 12 times stronger than the standard plastic material used for lens.
Thanks to this special feature it is a lens recommend for daily frames such as glasant and nylor or for frames used for doing some hard works or sport activities.
Within the USA is compulsary for any frame used by minors less than 16 years

For daily lens without totally or partially frame around the lens is recommended the use of a harder lens.
Lens with an index of 1.56 , 1.60 and of polycarbonate are the best recommended for this kind of glasses.

The refraction index reflects the lens thinness grade. The higher the index the thinner the lens.
For high graduations is recommended a high refractions index that guarantees an excellent performance and a good looking.

Free lens have a refraction index of 1.50 and along with them you can also choose the anti-reflection and anti-scratch or the anti-scratch only.
Due to index technical limitations, we cannot supply free lens with a high graduation.
Free lens are supplied for low and medium prescription.

Free lens with a 1.50 index have technical limitations and they are not suitable for your prescription.

Yes, they have. As per the current regulations all lens have a total protection against UV rays.

The anti-scratch is a lens surface hardening treatment that helps the lens against slight scratches due to the normal daily use.

The anti-reflection is a lens superficial lacquering that protects from almost all superficial reflections and internal and external ghost images.

Anti-reflection lens is always recommended, particularly when using video material and when driving at night as the light shadows are greatly muffle.

The lenses we offer to our customers are provided by American Optical - Carl Zeiss Group. The company has decades of experience in the field of prescription lenses and gives the best solutions for those who are looking for a reliable product at an affordable price.

No, the lenses are not refundable if the frame is returned for credit. In case of request for change of color of the frame, the lenses can be adapted to the new glasses.

The lenses can be cleaned with cold water and soap or just using the special spray for glasses which are sold in all the optical stores. Other products more aggressive might damage the lenses, especially if there is anti-reflecting coating. Drying is recommended to use only the microfiber cloth provided with the frame. We do not recommend the use of sweaters or towels as they may scratch the lens or leave marks. Please note that the microfiber cloth can be safely washed by hand or machine.

The sphere is the myopia value (negative value), the hypermetropia or presbyopia value (positive value).
If there is no sign, it means it is positive.

The cylinder is the astigmatism value, it can be positive or negative.
If there is no positive or negative sign, it always means it is a positive sign

The axis points the astigmatism graduation. The graduation goes from 0° to 180°.

The addition is always a positive value. If it is added to the sphere value for distance, you get the right value to correct presbyopia (reading visual anomaly).

Tabo and international method are the two measurement systems of the astigmatism axis for the left hand-side eye only.
It is a very important information for the correct lens mounting.
The system the best used is tabo.

In order to know if the axis of left eye value is tabo or international you can have a look at the graph table shown on your prescription.


TABO: the arrow that states graphically the astigmatism position point to zero at the temple position that is to the right hand-side of the drawing (in this example 60°).
INTERNATIONAL: the arrow that states graphically the astigmatism position point to zero at the nasal position that is to the left hand-side of the drawing (in this example 120°).

Yes, you can. You can simply contact your oculist and ask for the left hand-side eye astigmatism axis measure to know if it has the zero in nasal or temple position. That is to know if the axis is measured from 0° to 180° or from 180° to 0°.

The interpupillary distance (PD) is the distance measured in millimeters between the eyes-pupils. The prescription can be only one value or two values of PDs.
In the second case, the semi-distance is the distance between a pupil and the center of the nasal septum, then you have a right PD and a left PD.

Yes, they can. It is likely that the semi-distances are different of one or more millimeters.
In this case it is important to report it in order to get a right lens mounting and consequently a perfect vision.

Yes, follow this guide to measure your interpupillary distance.


In order to measure your pupillary distance, you can get help from someone or you can get in front of the mirror and place a ruler upon your nasal septum, as shown in the picture above.
You have to measure the distance from the pupil's center to the nasal septum's one.
If the two measurements are equal, you can enter as only PD value as the addition of the two distances (in this case is 58mm), otherwise you can specify the value of each PD (DX PD: 29mm - SX PD: 29mm)..

You can go by an optician and ask for the measurement of your pair of glasses you already wear or alternatively you can ask for it to the oculist who gave you your glasses prescription.

Otticanet accepts direct payments with credit cards and Paypal.

Otticanet accepts direct payment with Visa and Mastercard.
It is possible to use Amex, Discover ... choosing Paypal as method of payment and following the instructions (it is not necessary to have a Paypal account to access).

Yes, it is possible choosing Paypal as method of payment and following the instructions (it is not necessary to have a Paypal account to access).

Payments with credit card are 100% safe.
Credit Card data in transit are transmitted only via the Banca Sella server (protected by the SSL3 security protocol with high-grade 128 bit encryption: the highest safety standard currently available using server-side certification) and subsequently to the international authorisation circuits.

If there are not problems related to the credit card itself, please try again to place the order changing browser, cancelling the chronology and if necessary choosing Paypal as method of payment.

After completing the order, if you do not receive the order confirmation from Otticanet nor the payment confirmation from Banca Sella/Paypal circuits, please contact us.
The transaction could be not correctly completed even if you have not received any error message. Please contact your bank and our customer service.

If you pay with credit card, when you place the order, the bank puts the amount in stand-by until the shipment of the goods, when the payment is really charged.
In case the shipment has a delay, the payment can be charged on the 24th day from the date of the purchase, upon communication.
If  you pay with Paypal, the payment is outright charged.

If the glasses are available in our stock, we will notify you the shipment of the package in one business day.
If the glasses are not available in our stock, you will receive an email with the estimated waiting time of the glasses.
After shipment, handling times depends on the courier and on the customs in your country.
You will be able to check the progress of the package in every moment on the official website of the courier used for the shipment entering the tracking number received after dispatch.
In order to have information about the delivery times, please visit the following page.

Otticanet always ships by couriers (Fedex, UPS, TNT), it is not possible to ship by regular mail (postal service).
Shipping cost includes the fastest delivery service: our couriers are reliable and they grant quick and safe shipments.
Items are accurately packed to avoid any tamperings, crashes and damages.
If any problem occurs, do not hesitate to contact the courier and Otticanet.

In order to know the amount of shipping fees, please visit the following page.

No, every package is shipped with its own invoice necessary for customs inspections.
We must always declare the real value of the goods, therefore it is not possible to show a lower amount on the invoice or mark the package as "gift" or "sample".

Otticanet offers you a special deal and freezes shipping fees: if you buy more than one item up to 5 pieces, you will pay only one shipping cost.

No, if you are in European Union, the prices you see on Otticanet do include European VAT.
You will not have to pay any extra amount for import taxes.

Yes, if your country is not part of European Union, the prices you see on Otticanet do not include European VAT.
At the time of the delivery or later, the courier could ask you to pay for the import taxes imposed by your country law.
In order to have further information about customs fees, please contact Fedex customer service in your country or Customs and Excise.
Import taxes are on purchaser charge.
Import charges do not depend on Otticanet but on your country customs.

U.S.A. customers do not pay customs or import duties.

Import taxes on purchaser charge do not depend on Otticanet but on your country customs.
Otticanet is not acquainted with the value of the import taxes. In order to gather information about the amount of taxes, please contact Fedex customer service in your country or the Customs and Excise.

U.S.A. customers do not pay customs or import duties.

Do not worry, please complete the order anyway even if the country appears wrong and write in the notes field the correct country.
At the receipt of the order, we will manually modify the conutry and we will signal you any difference in the items prices and in the shipping fees.

Do not worry, the tracking number is sent by email at the time of the preparation of the shipment and it will be enabled in 24/48 hours.
Tracking numbers received on Friday could be enabled on Monday night (Central Europe Time).
Couriers do not work on Saturdays, Sundays and on bank holidays according to each country.

No, Otticanet cannot ship to po box, as the courier needs signature to deliver the package.

No, it is necessary to indicate the physical address of the base in the foreign country.
Shipments will be subjected to the customs rules imposed by the destination country law.
In order to have further information about customs fees, please contact Fedex customer service in the destination country or the Customs and Excise.

No, the courier always requests a signature in order to deliver the goods and it is not possible to leave the package unguarded.
Only for Fedex shipments to the USA, the recipient can contact the customer service and authorize the delivery without the request of a signature.
In this case Fedex and Otticanet will not be held responsible for any steals, tamperings or damages of the goods.

No, Otticanet cannot wrap your package, unless active promotions on gift sets. If you want to discover our offers, join our newsletter.

The refund times and the visibility of the refund in your account depend on your credit card company and on the banks.
For any further verifications, you can contact our customer service or directly our bank ecommerce@sella.it.

No, the lenses are not refundable if the frame is returned for credit. In case of request for change of color of the frame, the lenses can be adapted to the new glasses.