FAQ
Sunglasses and eyeglasses
Yes, all items sold by Otticanet are 100% original and come directly from official suppliers.
All glasses are sent with the original case which can be rigid, semi-rigid or soft depending on the model. All of them are accompanied by the certificate of safety and quality required by European regulations, printed or via qr code (L.D. No. 46 of 24/02/1997-D.M. No. 180 of 04/05/1998) and, where required, the certificate of authenticity and originality of the product issued by the manufacturer.
All our products have a 24-month warranty that covers all manufacturing defects. To find out if a defect falls under the warranty you can read our warranty coverage page.
We also remind you that any replacement parts not covered by the warranty can still be provided, but for a fee.
For any additional information, you can see our Refund and Return Policy.
All items on our website labeled “In stock, and ready to ship” refer to products currently available in our warehouses ready to be shipped within one business day following the receipt of the order.
Items not bearing this label are not immediately available and need to be ordered from the official manufacturer. You can find the estimated shipping date indicated just below the “Add to Cart” button.
Shipping times may vary depending on the model and the supplier. To ensure the accuracy of the estimated shipping date, we recommend contacting our Customer Service team.
After the shipment, please allow 3 to 6 business days for delivery depending on which country you are located in. For a more precise estimate, please check our shipping times here.
You will receive a tracking notification as soon as your package is dispatched.
Yes, you can purchase original spare parts such as arms, lenses and nose pads and others directly through us.
Please note that these items are sourced directly from the official manufacturers to ensure perfect compatibility. Consequently, lead times for procurement may vary depending on the manufacturer's current stock and production schedules.
To receive a personalized quote regarding the cost and estimated availability of the parts, you can contact our Customer Service Department here.
Discover our expert-led guide to select the frame size that best complements your facial features. If you need more advice, don't hesitate to contact our customer service team here.
By signing up to our newsletter, you will immediately receive a discount as a welcome gift.
Also, once you sign up, you will receive weekly personalized offers, discounts, previews, and lots of style tips.
And there's more: follow our magazine to stay up-to-date on all the current trends and discover new collections.
Should you require a personalized quote, please feel free to reach out to our Customer Service team.
Subscribe to our newsletter to receive personalized offers tailored to your style, discounts, previews and expert advice from our specialists, delivered straight to your inbox.
Moreover, dive into our Magazine for your weekly dose of eyewear inspiration. Get exclusive access to trend forecasts, celebrity styles, and professional tips to keep your look ahead of the curve.
Stay ahead of the trends by joining Otticanet's community.
Sunglasses and prescription lenses
With a legacy spanning three generations of expert opticians, we take pride in crafting high-quality prescription lenses within our dedicated in-house laboratory. To ensure precision, please upload your prescription directly on our website during the order process or send it to us via email after your purchase is complete.
To guarantee the highest optical standards, all our lenses are sourced exclusively from the world's premier manufacturers, such as Synchrony by Carl Zeiss Group or Visionottica by the Essilor Group.
For personalized quotes or custom lens requests, you can contact our specialists here.
Optimized for a single focal point, single vision lenses provide consistent correction throughout the lens. Whether you require glasses for driving or reading, our high-quality monofocal lenses offer precise vision correction for common refractive errors with a lightweight and durable finish.
Progressive lenses, also known as multifocals, provide a seamless visual transition between distance, intermediate, and near vision, eliminating the visible lines of traditional bifocals. Achieving perfect vision requires precise, in-person measurements—such as segment height and exact pupillary alignment—that only a professional optician can perform. Even a minor discrepancy in these measurements can result in visual discomfort, dizziness, or distorted sight.
Due to their intricate design, we do not recommend buying these lenses online.
Aspheric lenses have a special geometry that makes them thinner than spherical lenses, they improve visual performance due to their curvatures and, an important detail, they do not cause that annoying effect of magnification of the eye, perceived by the subject looking into the eyes of the wearer of these lenses.
Photochromic lenses are lenses that trigger a reversible reaction when exposed to UV rays: they darken when in the presence of the rays - for example, during a walk outdoors - and lighten again when the UV exposure ends - upon entering a building or sun-protected place.
It takes a few seconds to reach the maximum tint, under optimal conditions, outdoors and in full sunlight.
Photochromic lenses are available in three colors: brown, green and gray.
Usually people subject to myopia prefer brown while people subject to hyperopia are more comfortable with gray tint.
They are lenses capable of absorbing light and counteracting the rays that result from its glare on any reflective surface.
They are called polarized because when light collides with a reflective surface it begins to move in a vertical and horizontal direction, and this phenomenon is called polarization. These lenses perform best while driving and are especially good when playing outdoor sports.
Mirroring is a treatment that gives lenses a reflective effect and is applicable to the outer surface of the lenses.
Mirrored lenses reduce the amount of light reaching the eyes significantly, and are particularly suitable for activities that take place in very bright environments. The intensity of the mirroring can be more or less intense, and the color of the mirroring is independent from the base color of the lens you have chosen.
It is that little number that indicates the thinness of the lens. The higher it is, the finer the lens is. In fact, for those who unfortunately have visual abnormalities with high gradations, a high refractive index is recommended to ensure excellent performance and a good aesthetic result.
Of course! As per current regulations, all lenses protect your eyes against UV rays.
This is a special procedure that consists of hardening the surface of the lenses that preserves them from scratches and milder marks from usual daily use.
Anti-reflection is a surface lacquering that can eliminate almost all surface reflections and also all “ghost images,” internal and external.
Anti-reflection is a recommended treatment for everyone.
Blue light is a particular form of electromagnetic radiation found in sunlight, which in its natural state is not as harmful as people think. However, artificially emitted by all digital devices such as smartphones, tablets and computers, it exposes our eyes to potential risks that are best not overlooked. For example, it can lead to excessive dryness, itching, burning and fatigue, as well as affecting the usual sleep-wake cycle and the eyes' tolerance to any form of light. Blue light anti-reflective lenses protect your eyes from these negative effects while improving your visual experience.
Our lenses are supplied by either Synchrony by Carl Zeiss Group or Vision Optics by the Essilor Group. Both companies have decades of experience in the ophthalmic lenses industry and offer the best value for money.
As prescription lenses are custom-made to your specific visual requirements, they are non-refundable unless a manufacturing defect is present.
Returns for ophthalmic (prescription) lenses will only be approved in the event of a proven manufacturing error, specifically when the lenses have not been crafted according to the exact specifications of the provided prescription.
Should you request a frame color change, the lenses can be adapted to the new eyeglasses, if the caliber remains the same.
Your eyeglass lenses can be easily cleaned with warm water and mild soap or by using eyeglass sprays found in all optical stores. Products other than these may damage your lenses.
To keep your vision clear and extend the life of your eyewear, we recommend a daily cleaning routine. Start by rinsing your glasses under lukewarm water to remove any abrasive dust particles. Apply a small drop of pH-neutral soap or a dedicated lens cleaning spray, gently rubbing both sides of the lenses and the frame. Rinse again and dry thoroughly with a clean microfiber cloth. Avoid using paper towels, tissues, or clothing, as these materials can leave micro-scratches on the lens coatings
Explore our eyewear care tips here.
To ensure the highest quality standards and a perfect fit, we only process lens orders for frames within our own collection. Consequently, we cannot accept externally purchased frames for lens installation at this time.
No, we're sorry, but we can send you the invoice that you can use to apply to your insurance company for the reimbursement.
Payment and security
We accept several payment methods to give you maximum flexibility:
- Credit cards (e.g. Visa, Mastercard, Amex, UnionPay)
- PayPal
- Klarna
- Shop Pay
- Google Pay
- Bank transfer (available in Italy only)
- Cash on delivery (available in Italy only and for purchases up to €500,00)
Bank transfers are available in Italy only.
Below our bank details.
STAR S.R.L.
UNICREDIT - IT27 K 02008 05364 000040526525
BANK TRANSFER REFERENCE: please insert the order number you find in the purchase confirmation email and the name of the person who ordered the products, in case it is different from the holder of the account used for the transfer.
We remind that you can also find our bank details in your order confirmation email.
To ensure maximum security and the protection of our customers' sensitive data, all credit card transactions conducted on our website are processed by a Level 1 PCI DSS (Payment Card Industry Data Security Standard) certified service—the highest level of compliance available. Credit card details are never stored on Otticanet’s servers; instead, they are managed directly within encrypted environments, ensuring a shopping experience protected by advanced protocols against fraud and unauthorized access.
If there are no problems related to your credit card, try placing your order by changing your web browser, clearing your history and optionally choosing Paypal as your payment method. Please note that you can now use Paypal without having an account.
If none of the solutions proposed above work, contact our Customer Service here. We’ll be glad to assist you in finding the best way to complete your order together.
If at the completion of your order you do not receive a confirmation either from Otticanet or from the payment circuits please contact us here.
The transaction may not have concluded correctly even if you have not received any error reports.
If you have further concerns please contact your bank.
Shipping time and cost
If the glasses you ordered are in stock, meaning they are in our warehouses, we will send them to you within 1 business day.
If the item is not available, we will send you an email in which you will find the estimated waiting time.
After the shipment, please allow 3 to 6 business days for delivery. You will receive a tracking notification as soon as your package is dispatched and you will be able to track the shipment.
Please note that delivery times may vary from country to country. For a more precise estimate, please check our shipping times here.
To ensure your eyewear reaches you safely and promptly, we partner exclusively with the world’s leading international couriers (FedEx, DHL, TnT and GLS). By relying only on the most trusted global carriers, we guarantee a reliable, fully trackable, and premium delivery experience for all our customers worldwide.
If you experience any problems with the shipping you can contact the courier company or contact us here.
Shipping charges may vary from country to country. To have a precise estimation of the fees applied to your country, please visit the dedicated page.
Shipping costs include insurance and transportation from Italy to the country of destination. Any additional costs that are inherent to duties, customs charges and administrative fees are the responsibility of the recipient.
Otticanet must always declare the actual value of the goods, so it is not possible to indicate a lower value on the invoice or mark the goods as a gift or sample.
Each package is shipped with the corresponding invoice required for customs inspection.
You will pay one shipping charge for your order.
Are there additional fees to pay for shipping to Europe?
If your country is part of the European Union, the prices you see on Otticanet already include VAT, so you will not have to pay additional amounts for import taxes.
Yes, if your country is not part of the European Union the prices you see on Otticanet do not include European VAT.
The courier company may require you to pay import taxes upon delivering the package. Otticanet is not responsible for these charges and unfortunately we do not know the precise amount. If you would like more information please contact the customs office in your country.
Any customs duties due are on your charge.
For customers in Australia, New Zealand, and Norway VAT is included in the price of all eyewear regardless of value. Duties and handling fees are not included and are on the Customer's charge. They will be collected when expected directly by the Courier upon delivery.
Yes, you can choose the shipping nation from the drop-down menu. Automatically the shipping costs and the price of the glasses (which might be subject to VAT) will update.
The tracking number is emailed when the shipment is prepared, but will be active in 24/48 hours. Shipment numbers provided on Friday may not be active until Monday evening (Central European time). Couriers, depending on the country, usually do not deliver on Saturdays, Sundays, and holidays.
Yes of course, however you must provide the physical address of the military base in the foreign country and please note that shipments remain subject to customs regulations dictated by the country of destination. If you would like information regarding import duties contact the customs authority or FedEx or Dhl customer service in your country.
Absolutely! You will receive a notification sms from Dhl with the unlock code needed to open the door and pick up the package. From the time you receive the sms, the package must be picked up within 5 days.
At the moment it is not possible.
To ensure safe delivery, we recommend that you provide an address where the courier can deliver the parcel directly to you or someone you trust. So make sure there is someone available to pick it up at the time of delivery.
No, unfortunately it is not possible at this time. To stay up-to-date on all the latest from Otticanet, sign up for our newsletter here.
Returns and refunds
Yes you can return the product you received within 30 days of delivery by following our return policy.
The item must not have been used, damaged and must not be dirty. It must also be returned in its original case and packaging and complete with all accessories, if any.
For more information on returns, please visit our returns page here.
No, no restocking fees will be charged on returned products.
The responsibility and financial burden for return shipping vary depending on the reason for the return.
If the withdrawal is exercised for reasons not attributable to Otticanet (e.g., change of mind, incorrect size selection by the customer, or personal preference), the direct costs of returning the goods remain entirely your responsibility.
If the return is due to a verified error by Otticanet (e.g., incorrect model, color, or size shipped) or a product conformity defect, Otticanet will cover all return shipping costs.
For more information on returns, please visit our returns page here.
Yes, if all the conditions listed on our return page are met, you can choose another model in exchange for the returned eyeglass.
If the new glasses have a lower price, we will refund the difference.
If the new glasses have a higher price, we will ask you to pay the difference. Please note that shipping costs remain your responsibility.
Yes, if all the conditions listed on our return page are met, we can refund the price of the returned glasses.
The amount refunded will be credited back using the same payment method selected at the time of purchase.
Please be advised that the timeframe for a refund to be reflected in the Customer's account typically ranges from 5 to 10 business days, starting from the moment Otticanet provides confirmation that the refund has been successfully processed.
This duration is strictly dependent on the internal processing procedures of the relevant financial institution or payment service provider. Otticanet shall not be held liable for any delays resulting from interbank processing cycles.
Furthermore, please be advised that Otticanet has no authority to influence or expedite the refund timelines established by individual financial institutions.
For any problems and complaints related to the products or services, please send us an email by writing to info@otticanet.it or fill out the form, we will reply within 24/48 hours starting from the first business day after your request.
We are also available to you by phone at 0039 015 20479.
Our customer service is active (Central European Timetable) Monday to Friday from 8.30 am to 7.00 pm except during national holidays.
Newsletter
Discover the ultimate destination for eyewear enthusiasts at Otticanet. We bring you the pulse of the industry with the latest fashion news, emerging trends, and exclusive new arrivals from the world’s most prestigious brands. Get inspired by our curated selection of celebrity eyewear and find the iconic frames spotted on the most glamorous red carpets. At Otticanet, we don’t just sell glasses—we provide a front-row seat to the ever-evolving world of luxury eyewear style.
Moreover, by signing up to our newsletter, Customers will immediately receive a discount as a welcome gift.
Customers subscribing to our newsletter enjoy weekly special offers and personalized discounts, updates on new collections from your favorite brands, alongside exclusive previews and limited edition releases, style tips and trends of the moment.
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Contact and forms
You can contact us by filling out the form here, by email at info@otticanet.it or by calling +39 015 20479
Our customer service is available Monday through Friday from 8.30 a.m. to 7 p.m. (Central European Timetable) except during national holidays.
Office closures will be notified in advance.